Terms & Conditions.


Dr Wilfred's & Dogz Shack make deliveries in both Australia & World wide.

If your delivery method is made by Australia Post your order can be delivered to PO Boxes.  If  another courier option they may or may not enable PO Box delivery.


An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

We are more than happy to write instructions as instructed.  If you choose to have your order left if you are not at home responsibility for your order is yours but contact us immediately to discuss at email topdog@4dogs.shop

Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend..


All orders delivered within Australia automatically have tracking.  You will receive a copy of your tracking once order being sent.  If your order has not arrived please contact our customer service department for assistance of tracking at woof@4dogs.shop

International orders are sent with Standard Airmail service.  This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally


Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been

dispatched, delivery time will be subject to the delivery service selected and depending on location.


All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.


  • Free delivery (Australia wide) for orders over $50
  • Orders under $125 are sent at a standard postage as calculated at checkout


  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Dr Wilfred's uses Standard Air Postage which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.
  • If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.
  • You must pay the Order Amount by Paypal, Afterpay, Credit card or Direct Deposit at the time of submitting the Order. Dr Wilfred's accepts Visa or Mastercard and on website and our third party payment processing Eway also accepts Amex.
  • Free postage over $50 is for parcels sent to an  Australian address only
  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Dr Wilfred's is not liable to pay such fees and is not responsible for the rejection of your parcel.


Only items purchased on the Dr Wilfred's website can be returned to www.dogzshack.com  for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.

Should you make an error when ordering online, Dr Wilfred's will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.

We will ensure that we pack your order with the greatest of care and consideration of safety.  But in the circumstance of your order arriving in a damaged state of items or error of goods received than ordered on line contact Dr Wilfred's immediately to discuss replacement of goods.

Dr Wilfred's & Dogz Shack 100% guarantee that your products will last longer than other equivalents you use.  And if it doesn’t contact us immediately